Shipping policy

Shipping and Delivery Policy

At Creative Plastering & Building Supplies, we offer reliable delivery services and clear shipping options for our customers. Below is an outline of our shipping and delivery terms.

1. Delivery of Building Supplies
We deliver building supplies within a 100km radius of our warehouse located in Albury-Wodonga.

  • Delivery fees for building supplies within this radius apply.

  • For specific pricing, please contact us directly at 02 6046 9222 or warehouse@creativeplasterers.com.au for a personalized quote based on your order and delivery location.

2. Shipping for Toolshop Orders
For customers purchasing from our Toolshop section, we offer the following flat-rate shipping options:

  • Standard Shipping: $20 flat rate for standard-sized items.

  • Larger Goods: $50 flat rate for larger or bulkier items that require special handling.

3. Click and Collect for XL Goods
For extra-large (XL) items such as heavy machinery or oversized tools, we offer Click and Collect only.

  • You can order XL items online and choose to pick them up directly from our warehouse in Albury-Wodonga.

  • Once your order is ready for collection, you will receive an email or SMS notification with details on how to collect your items.

4. Delivery Times

  • We aim to process orders promptly, with dispatch typically within 1-3 business days for building supplies and toolshop items.

  • Delivery times may vary depending on your location within the 100km radius for building supplies. Shipping for toolshop orders will generally take 3-7 business days, depending on the product and delivery location.

5. Delivery Terms and Conditions

  • Delivery Address: Please ensure your delivery address is correct when placing your order. We are not responsible for delays or additional charges due to incorrect address details.

  • Availability: Someone must be available at the delivery address to receive the goods. If no one is available, we may need to reschedule the delivery, which may incur additional charges.

  • Tracking: For toolshop orders, you will receive tracking details once your order is dispatched. For building supplies, please contact us directly for tracking or delivery updates.

6. Damaged or Lost Goods
In the event of damaged or lost goods during delivery, please contact us as soon as possible. We will work to resolve the issue, offering either a replacement or a refund.

7. Contact Us
If you have any questions or need more information about shipping and delivery, please contact us at:

Creative Plastering & Building Supplies
Marketing
marketing@creativeplasterers.com.au